EMM implementations fall into three broad categories: SaaS, Hybrid cloud (SaaS with on premise components), on premise. There are multiple articles that discuss cloud computing in depth. Regardless of what approach you choose there will be impacts to your mobile IT footprint. However it’s not just mobile IT footprint that needs to be assessed, it’s the process aspect of secure enterprise mobility that is also important.
Within a cloud environment a data management is an important topic. The EMM data that is managed could be a mixture of data classified as public, internal, and confidential. Compare your approach to data management to the cloud providers approach. Your goal is ask the right questions pre-deployment to ensure you assess your data risk.
EMM Support is not the same. It could be of a vendor or another third party. Verify the supports team troubleshooting methodology. Everyone solves a problem differently, but there should be a high level process that they can describe. At the end of the day determine what makes you feel comfortable, because support is a critical to your success in your deriving the true value of your EMM implementation.
EMM BCP/DR is one of the most unique aspects of cloud. Every organization handles it differently, but an extensive outage can impact your business in unforeseen ways. Prior to implementation verify and validate SLA’s, understand provider’s communication strategy for outage, provider’s communication strategy for root cause analysis, and etc. The intent is to ensure your reputation isn’t impacted due to a third party.
Cloud is still maturing, but EMM is becoming the preferred infrastructure for implementation. Think about your EMM implementation, and holistically look at the costs, people, process, and technology.